High Touch
a boutique white-glove service___________________________________________________________________________
At Gray Dawes we’re not just here to deliver the best fares, the most innovative
itineraries or the most experienced consultants. We’re here as an extension of
our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients,
their culture, their brand values and business objectives. Our client-driven
strategy is fundamental in helping us craft solutions which truly exceed the needs
of today’s business traveller, delivering an experience which consistently delights
our customers.
HIGH TOUCH
A BOUTIQUE GLOBAL SERVICE FROM REAL PEOPLE.
At Gray Dawes we’re not just here to deliver the best fares, the most innovative itineraries or the most experienced consultants. We’re here as an extension of our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. Our client-driven strategy is fundamental in helping us craft solutions which truly exceed the needs of today’s business traveller, delivering an experience which consistently delights our customers.
PERSONAL SERVICE
small dedicated team
24/7 - 365
around the clock service
FAST RESPONSE
calls answered within 20 seconds
CRISIS MANAGEMENT
in-house 24 hour emergency assistance
MAXIMUM CHOICE
minimum of 3 fare options in 2 hours
POLICY AUTOMATION
automated policy compliance
PERSONAL SERVICE
Unquestionable and award-winning quality
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7.
Our innovative ‘follow the sun’ delivery model means we provide a truly ALWAYS ON service, caring for our clients around the clock – when they need us, where they need us.
For us, ‘out of hours’ simply isn’t a thing. In any working day, our UK offices hand over to our USA offices, who in turn pass the baton to our Australia offices. This ensures our clients are always looked after by Gray Dawes staff who share a single technology solution and a single brand promise – to do things better.
Confidence is Key
We take the time to really understand your needs. From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
Content is King
With the most flight, hotel, rail and car hire options out there, you’ll be spoilt for choice. That’s why we adopt a retailing approach to booking business travel. Agents and clients are able to see web and NDC content and then compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
WE TRAVEL WITH YOU
Before, during and after every trip, we’re your constant travel companion.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Thoughtful Onboarding
Our implementation process is comprehensively thorough. We leave no stone unturned to ensure your travel bookers, managers and, travellers feel at ease with our systems and delighted with their travel experience.
Insightful Consulting
Gray Dawes Consulting can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
Analytical Reporting
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
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What Does Good Customer Service Look Like?
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
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Networking is more than just handing out business cards and hoping for the best. What works in New York might fall flat in Tokyo. A firm handshake may seal a deal in Germany, but in the Middle East, it’s the trust built over coffee and conversation that truly matters. In this guide to better international networking we help you build more meaningful and longer lasting connections—no matter where your business takes you.
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